Google reviews paint the picture of your healthcare facility to potential customers. No patients in America will want to walk into a hospital or clinic with a consistent bad reputation. Sadly, potential clientele might leave a negative comment for no good reason, thus injuring your clinic's reputation. Undoubtedly, learning how to delete reviews on Google might help you eliminate such criticism before potential clients view them.
This article looks at Google review benefits, tips for responding to them and deleting them.
A patient’s feedback through Google reviews is vital – no doubt about it.
When you receive a fake review, it’s vital to get rid of it immediately. Unfortunately, removing it is not easy as you have to convince Google why and how the customer was not your patient. In addition, it might take a lengthy amount of time.
Google does not know your patients, hence the need to convince them. Worse, users with anonymous names can post an assessment, thus making it difficult for you to prove your innocence and identify the person who wrote it.
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Deal with all fake reviews immediately to remain trustworthy. Give a reply and inform Google to pull it out. Always be kind and courteous. Make it crystal clear that you do not have documentation of any patient under that name visiting your clinic.
After that, report it as fake. Just click on the small flag icon on the review and “Flag as inappropriate”. This is the easiest way to delete reviews on Google. If it is a misplaced comment, use the Review Takedown Request tool, which can be accessed via your Google My Business account.
You'll receive both negative and positive Google reviews. So, it’s important to learn how to respond in an authentic, timely, and appropriate manner for positive reviews.
For negative reviews, respond in a manner that offers damage control. Tips to respond are:
Above all, be polite and use the patient’s name.
Fake reviews are inevitable. When they happen, respond to them tactfully; otherwise, any unwise move can cost your business. You can opt to respond with your contact details and let the patients know you are addressing their issues. If it is misplaced or fake, make it clear that it is fake and provide proof.
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