Frequently Asked Questions - RepuGen Support


  • How does RepuGen secure its database from virus infection through uploaded data? We have a validation process to check the file type, as there is no scope for a csv file to have infected data. Also we are validating each row of data before uploading to our database. If it is not in the prescribed format, we are not updating it to the database. This way we have 2 ways of checking. We also run an antivirus scan on an uploaded file before the above 2 processes.
  • Is your site HIPAA compliant? Yes, RepuGen is HIPAA compliant and our employees are well acquainted with HIPAA regulations and are HIPAA compliancy certified. We can also provide our standard “ Business Associate Agreement ” on further request.
  • Will you use my data for advertising or sell it to third parties? No. RepuGen respects your privacy, as well as your patients’ feedback. Rest assured, at no point does RepuGen share ANY information with third parties.
  • I need to know more about protecting my privacy on Where should I go? You can learn more about protecting your privacy on RepuGen from our Privacy and Security policy page. If you have any questions, just drop us an email over at or call 866-246-7891.

For the platform

  • What Platforms does RepuGen run on? RepuGen is a web based healthcare reputation and review management software and it can run on any browser running on Windows, Linux or Mac OS
    We have also launched our mobile apps for both Android and iOS to help our clients manage reviews on the go.
  • How do I reset my password? Visit and enter your email address. You will get your password directly in your Inbox in no time. Make sure to check your spam folder in case you didn’t get it.
  • What languages does your software support? RepuGen’s platform is based in English. However, support for other languages will be available very soon. You can drop your suggestions at or drop a message via our Contact Us form.
  • Which sites can RepuGen help me monitor reviews on? RepuGen can monitor patient reviews from 45 online review websites that includes
    • Google
    • ZocDoc
    • HealthGrades
    • RateMD
    • RealSelf
    • Vitals
    • Rateadentist
    • Facebook and more
    You can drop us a suggestion at for a site that you want RepuGen to track for you.


  • Where can I get details on pricing for this software? You can head over to to get an idea of the different pricing plans that we have. You can also contact us for a custom quote or ask us any queries at
  • Can I switch my pricing plans? Yes. Just e-mail us at or call us at 866-246-7891 and we’ll be more than happy to help you switch to a different pricing plan for RepuGen.
  • What payment methods do you accept? We currently accept the following major credit cards:
    • MasterCard
    • Visa
    • Discover Network
    • American Express
    • Diners Club International
    We also accept payment via debit cards and PayPal.


  • I can't find my issue here. How can I reach you guys? You can contact us 24/7 using either of these options: You can also leave a quick message using the chat option in the bottom right corner of our website, and one of our representatives will be there to help you.

Additional Questions

  • Can RepuGen integrate with my EMR? RepuGen has the capability to integrate with most systems, but this may require an additional setup fee.
  • Can patients opt out of communication from RepuGen? Yes. Please e-mail us at and remove them from your communications for you.
  • Where do I go to create my account? Click here to signup and get your practice registered on
  • Do you have a mobile app?

    Yes. We recently launched our mobile apps for both Android and iOS.

  • How are you different from other online reputation management software? We have a system in place which is self-automated and does the following:
    • Increases online reputation and presence
    • Manages reputation by increasing accountability and transparency into overall service provided by caregivers, thus allowing constant improvement of service and making patients happier with their experience as a result
    • Helps you improve patient satisfaction by receiving patient feedback in real time
    • Uses a unique sentiment analysis tool which helps you connect with your patients’ feelings during and after visits
    • Offer a customizable platform you can make your own, with unique reporting tools and capabilities not seen anywhere else
    • Specializes in healthcare, with HIPAA compliant tools and a secured, private server
    • Finally, encourages patients to share their experiences and reviews about you which can help you improve your practice

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