Patient Satisfaction Timeline

Track each patient’s journey, from first visit to upcoming appointment

Use patient profiles to track an individual patient’s journey

Use patient profiles to track an individual patient’s journey

While medical records are necessary to recall a patient’s medical history, there typically isn’t a method of tracking patient sentiment towards the doctor and practice as a whole. Patient profiles will help you see trends in sentiment across appointments and the reason behind satisfaction or dissatisfaction at each touchpoint.

Use patient profiles to track an individual patient’s journey

Schedule automated satisfaction reports for upcoming appointments

Schedule automated satisfaction reports for upcoming appointments

The average doctor will see 20 patients per day. Instead of expecting yourself to remember the last visit of each patient every single day, you can schedule daily reports of upcoming appointments. This lets you easily see the patients’ current sentiment, the day of their last visit, their rating of their last visit, if they’ve posted a positive or negative review, and more.

Schedule automated satisfaction reports for upcoming appointments

Analyze and assess the loyalty of your patient

Analyze and assess the loyalty of your patient

By integrating with your EMR/EHR, RepuGen can pull historical data into your account to provide an overall picture of each patient’s journey with your practice. You can also upload old survey data directly into RepuGen. This allows you to immediately assess the overall loyalty of your patients, as well as generate accurate sentiment trend reports immediately after signing with us.

Analyze and assess the loyalty of your patient

Measure success of service recovery attempts

Measure success of service recovery attempts

In combination with our service recovery outreach process, use the Patient Satisfaction Timeline reports for more accurate assessments on the successfulness of service recovery efforts. Know accurately if patient satisfaction improves as a result.

Measure success of service recovery attempts

Gain insight into where an experience drops off

Gain insight into where an experience drops off

Use trend reports to see average sentiment of patients during particular time periods. Understand if patient satisfaction drops off at certain stages of their treatment and utilize sentiment analysis and word clouds to make important internal improvements.

Gain insight into where an experience drops off

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