Privacy Policy

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RepuGen® Privacy Statement 

Effective January 26, 2016

At RepuGen ("we" or "us"), including our wholly-owned subsidiary, Global Marketing Resources, LLC, we respect and protect the privacy of our customers and others who use our websites, products and services. This privacy statement provides details about how your personal information is collected and used by us. Personal information is any information that identifies you or would enable someone to contact you, which may include your name, email address, phone number and other non-public information that is associated with such information. It does not include aggregate information, anonymous information or any other non-personally identifiable information. This privacy statement applies to the RepuGen website; products and services that are located in website; and any other sites owned or operated by us and our mobile applications (the "Sites"). This privacy statement does not cover how our customers may use the data that we collect on their behalf. For information on how they use data, please contact the applicable customer directly. RepuGen. is located at 19800 MacArthur Boulevard Suite 300, Irvine, CA 92612.

Summary and Contents

The summary below provides the key concepts of the full RepuGen Privacy Statement. If you have questions, please click the links to view the complete text below.


Information Collection and Use by Us

We are the sole owner of information collected on the Sites, except for contact lists and content that you provide to us in connection with your use of our products and services. We collect information only as necessary to fulfill the purposes set forth in this privacy statement and we will only use this information as described in this privacy statement. We may combine any or all of this data with other information we collect from similar businesses for industrywide analysis and publishing.

In connection with your use of our products or services, we will obtain contact lists (including email addresses and other information for your subscribers) and content (including the content of your campaigns and business information) that you provide to us in connection with such use. We acknowledge your ownership rights in such contact lists and content. We will never sell or rent your contact lists to anyone without your permission and will never use your contact lists or content for any purpose other than as described here.

We may use any of this information to offer and improve our products and services, to provide you with requested information or technical support, to facilitate your movement through the Sites or your use of our products and services, to do a better job of advertising and marketing our products and services, to show public results of your customers (like reviews), to diagnose problems with our servers or our products and services, in connection with our security and compliance programs, to administer our Sites, to communicate with you, to target prospective customers with our products or services, to assist us in offering you a personalized experience or otherwise tailor our Sites, product and service offerings to you, or as otherwise described in this privacy statement. Payment information that you provide to us, including credit card data, will only be used to facilitate payment for our products and services. We may also use recorded telephone conversations for quality control purposes, to train our employees and for our own protection. We will only use the username and password for any email account you import any contacts from to enable you to import such contacts.


Security and Privacy

We employ reasonable technical, administrative and physical safeguards to protect the confidentiality and security of your personal information. We use industry-recognized technical safeguards, such as firewalls, and have adopted and implemented security procedures to protect your information from loss, misuse or unauthorized alteration. When we collect financial account information, such as credit card numbers, we protect its transmission through the use of encryption protocol.


Sharing of Information

We will only share certain personal information with our partners, third party service providers and co-marketing partners, an acquirer, with others within your organization, our affiliates and for legal reasons, as more fully described below.


Tracking Technologies

Technologies such as cookies, beacons, tags and scripts are used by RepuGen and our partners, including marketing partners, affiliates, or analytics or service providers. These technologies are used in many ways, including advertising, sales and marketing, analyzing trends, administering and improving the Sites, tracking users' movements around the Sites (including point of entry), gathering demographic information about our user base, verifying login status, measuring the success of a particular marketing campaign, providing improved customer service, providing more relevant content, deterring or detecting fraud, and providing users with a customized experience. We also use these technologies as part of our product offerings, including to provide our customers with information about their campaigns, such as customer satisfaction ratings provided by each customer, customer satisfaction report by division, district, store location or product, etc. We collect information based on the use of our technologies on an individual as well as aggregated basis.


Online Advertising

We partner with third parties to either display advertising on our Sites or to manage our advertising on other sites. Our third party partners may use technologies, such as cookies, to gather information about your activities on our Sites and other sites in order to provide you with advertising based upon your browsing activities and interests.


Access to Personal Information

We take steps to ensure that the personal information we collect is accurate and up to date, and that you have the ability to access it and make corrections to it.


Refer a Friend

If you choose to use our referral service to tell a friend about our Sites or our products and services, we will ask you for your friend's email address. We will automatically send your friend a one-time email inviting him or her to visit our website. We retain this information for the sole purpose of sending this one-time email and tracking the success of our referral program.


Third Party Links and Information Collection and Use by Our Customers

Some of our Sites provide links to other websites. You may be asked to submit personal information to any of these sites. You may also be asked to provide certain personal information to customers in connection with their use of our products and services. Because we do not control the information policies or practices of these third party sites, you should review their privacy policies to learn about how they collect and use personal information.


Children

Our Sites and our products and services are not directed to persons under 13. We do not knowingly collect personal information from children under 13.


International Use

We are headquartered in the United States of America. Personal information may be accessed by us or transferred to us in the United States or to our affiliates, partners, merchants, or service providers elsewhere in the world. By providing us with personal information, you consent to this transfer.


Accountability

RepuGen has received TRUSTe's Privacy Seal signifying that this privacy statement and our practices have been reviewed for compliance with the TRUSTe program viewable on the validation page available by clicking the TRUSTe seal.


Notification of Changes

We reserve the right to modify this privacy statement at any time, so please review it frequently.


Information Collection and Use by Us

We are the sole owner of information collected on the Sites (including any metadata), except for contact lists and content that you provide to us in connection with your use of our products and services. We collect information only as necessary to fulfill the purposes set forth in this privacy statement and we will only use this information as described in this privacy statement. We may combine any or all of this data with other information we collect about you.

In connection with your use of our products or services, we will obtain contact lists (including email addresses and other information for your subscribers) and content (including the content of your campaigns and storefront information) that you provide to us in connection with such use. We acknowledge your ownership rights in such contact lists and content. We will never sell or rent your contact lists to anyone without your permission and will never use your contact lists or content for any purpose other than as described here.

In the course of your use of our products or services or visit to the Sites, we may also obtain the following information about you:

  • Information that you provide during any voluntary or mandatory registration process (such as first and last name, company name, email address, phone number, billing address or credit card information, geographic location and industry), when you call or email us (for support or otherwise) or when you use our products or services;
  • Ratings information by your customers:
  • Your telephone conversations with us (which we may monitor or record);

We may use any of this information to offer and improve our products and services, to provide you with requested information or technical support, to facilitate your movement through the Sites or your use of our products and services, to do a better job of advertising and marketing our products and services, to generate industry-level reports, to diagnose problems with our servers or our products and services, in connection with our security and compliance programs, to administer our Sites, to communicate with you, to target prospective customers with our products or services, to assist us in offering you a personalized experience or otherwise tailor our Sites, product and service offerings to you, or as otherwise described in this privacy statement. Payment information that you provide to us, including credit card data, will only be used to facilitate payment for our products and services. We may also use recorded telephone conversations for quality control purposes, to train our employees and for our own protection. We will only use the username and password for any email account you import any contacts from to enable you to import such contacts.

We obtain information that is provided by you on our public forums, including the RepuGen Community and RepuGen Marketplace. With your consent, we may also obtain and post testimonials or reviews for inclusion on our Sites or elsewhere. Your posts may remain even after you suspend or cancel your account. Reviews and contributions to any of our public communities are considered public and non-confidential by us and are not treated as proprietary information or personal information covered by this privacy statement. To request removal of your personal information on our public forums or on the public portions of our Sites, contact us at support@RepuGen.com. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.


Security and Privacy

We employ reasonable technical, administrative and physical safeguards to protect the confidentiality and security of your personal information. We use industry-recognized technical safeguards, such as firewalls, and have adopted and implemented security procedures to protect your information from loss, misuse or unauthorized alteration. When we collect financial account information, such as credit card numbers, we protect its transmission through the use of encryption.

Notwithstanding our efforts, we cannot guarantee absolute or unqualified protection of this information given the open nature and resulting instability of the Internet and World Wide Web, and we make no representations or warranties as to the effectiveness of our security and assume no liability for security breaches or any failure in the security of your computer equipment, your internet service provider or other networks and communications providers.


Sharing of Information

We will only share certain personal information with our partners, third party service providers and co-marketing partners, an acquirer, with others within your organization, our affiliates and for legal reasons, as more fully described below.

We may share your name, email address and other information with certain of our partners so that they may assist you in using our products and services, contact you with offers, services or products that may be of interest to you, and, if you consent, provide you with their products or services. Our partners are prohibited from using your contact information for any other purpose without your consent. We will not provide our partners with your credit card information. If you are working with a partner and would like that partner to have full access to your account, we will provide access to just that partner upon your request.

Occasionally, we enter into contracts with carefully selected third parties so that they can assist us in servicing you (for example, providing customer service, fraud detection and deterrence or access to advertising assets), to assist us in our own marketing and advertising activities or to engage in co-marketing activities with us. Our contracts with such third parties prohibit them from using any of your personal information for any purpose beyond the purpose for which it was shared.

We may also share non-personal information with any third party, including the media, industry observers, marketing and advertising partners, vendors, customers, potential customers or partners. For example, we may disclose mobile review trends, email review trends, and overall satisfaction information by industry, best practices review campaign or the number of users that have been sent messages for review and what percent of them signed the contract.

If we are involved in a merger, acquisition, a sale of all or a substantial portion of our assets, or other similar sale transaction, your information may be transferred as part of that transaction. We will notify you by email and/or a prominent notice on our website of any such transaction and the choices you may have regarding your information.

Lastly, we may disclose your personal information to courts, law enforcement authorities and other relevant third parties, such as internet service providers, when such disclosure is necessary or advisable, in our sole discretion, to conduct an investigation, respond to a third party or law enforcement subpoena or court order, bring legal action, prevent harm to others or pursue other relief when you or a third party are or may be: violating our terms and conditions of use; causing injury or other harm to, or otherwise violating our property or other legal rights, or those of other users or third parties; or violating federal, state, local, or other applicable law. This disclosure may include transferring information to the U.S. and outside the European Economic Area. To the extent we are legally permitted to do so, we will take reasonable steps to notify you in the event that we are required to provide your personal information to third parties in connection with a subpoena.


Tracking Technologies

Technologies such as cookies, beacons, tags and scripts are used by RepuGen and our partners, including marketing partners, affiliates, or analytics or service providers. These technologies are used in many ways, including advertising, sales and marketing, analyzing trends, administering and improving the Sites, tracking users' movements around the Sites (including point of entry), gathering demographic information about our user base, verifying login status, measuring the success of a particular marketing campaign, providing improved customer service, providing more relevant content, deterring or detecting fraud, and providing users with a customized experience. We also use these technologies as part of our product offerings, including to provide our customers with information about their campaigns, such as customer satisfaction ratings, reasons for their ratings etc. We collect information based on the use of these technologies on an individual as well as aggregated basis.

Users can control the use of cookies at the individual browser level. If you reject cookies, you may still use our Sites, but your ability to use some features or areas of our Sites may be limited.


Online Advertising

We partner with third parties to either display advertising on our Sites or to manage our advertising on other sites. Our third party partners may use technologies, such as cookies, to gather information about your activities on our Sites and other sites in order to provide you with advertising based upon your browsing activities and interests.

If an account or profile was created without your knowledge or authorization, please contact us at support@RepuGen.com to request removal of the account or profile.


Access to Personal Information

We take steps to ensure that the personal information we collect is accurate and up to date, and that you have the ability to access it and make corrections to it.

You can review and update your RepuGen account information, including your organizational information and email address, by logging in and then clicking on the My Settings tab. Account information, such as your username and password, can be changed by logging in and then clicking on the My Account link at the top of page. The My Account page is also where you can manage product subscriptions and billing information, such as your credit card number. If you would like to suspend or cancel your account, request that we no longer use your account data or obtain further information about or access to your personal information, you can do so by contacting customer support by email at support@RepuGen.com or by telephone at 949-396-2120. We will respond to your request for access within 30 days.

We will retain and use your information for as long as your account is active or as needed to provide you with services, as necessary to comply with our legal obligations, resolve disputes, enforce our agreements and for backup purposes. Notwithstanding the foregoing, we may continue to disclose your business information to third parties in a manner that does not reveal personal information after you suspend or cancel your account unless you request otherwise.


Refer a Friend

If you choose to use our referral service to tell a friend about our Sites or our products and services, we will ask you for your friend's email address. We will automatically send your friend a one-time email inviting him or her to visit our website. We retain this information for the sole purpose of sending this one-time email and tracking the success of our referral program. Such referrals may not be permissible in all situations or in all jurisdictions. You acknowledge and agree that you are solely responsible for compliance with any applicable laws in this regard. Your friend may contact us at support@RepuGen.com to request that we remove this information from our database.


Children

Our Sites and our products and services are not directed to persons under 13. We do not knowingly collect personal information from children under 13. If a parent or guardian becomes aware that his or her child has provided us with personal information without such parent or guardian's consent, he or she should contact us. If we become aware that a child under 13 has provided us with personal information, we will delete such information from our files.


International Use

We are headquartered in the United States of America. Personal information may be accessed by us or transferred to us in the United States or to our affiliates, partners, merchants, or service providers elsewhere in the world. By providing us with personal information, you consent to this transfer. We will protect the privacy and security of personal information according to this privacy statement, regardless of where it is processed or stored, however you explicitly acknowledge and consent to the fact that personal information stored or processed in the United States will be subject to the laws of the United States, including the ability of governments, courts or law enforcement or regulatory agencies of the United States to obtain disclosure of your personal information.

We have designated our Privacy Manager to oversee our compliance with applicable privacy laws. Questions and inquiries concerning your privacy may be directed by writing us:

RepuGen.

19800 MacArthur Boulevard Suite 300, Irvine, CA 92612 -- Attention: Privacy Manager


Notification of Changes

We reserve the right to modify this privacy statement at any time, so please review it frequently.