At RepuGen, we truly care about the relationships and bonds you form with your patients. Positive relationships are the key to a thriving urgent care center. Through our patent-pending reputation management software for urgent care centers, we’ll give you the tools to nurture your relationships and build an online reputation for your center – all through a single unified platform.
RepuGen focuses on building an accurate portrayal of your practice online by allowing patients to post true reviews of their experience. With a streamlined survey, the entire process takes less than a few minutes. The best part? From beginning to end, each step is automated, requiring little to no intervention from your end. The result: your urgent care center will show prominently in Google search results thanks to improved online reputation.
RepuGen surveys patients to gauge their overall sentiment, giving you rich insight into the details of their experience. Should a patient rate their experience negatively, you will be immediately notified, giving you the opportunity to reach out the patient, understand the cause of dissatisfaction, and resolve it. Through this kind of proactive outreach, RepuGen will help you nurture and strengthen your urgent care patient relationships and improve your quality of patient care.
As a patient, you’re more likely to choose a 4.5-star rated urgent care center over a 2.0-star center. Studies show that 40% of people will choose an urgent care center based solely on reviews alone. Through RepuGen’s urgent care reputation management processes, you’ll acquire genuine reviews from your real patients , increase your overall scores across reviews sites, and ultimately drive new patients to your urgent care center.
Acquire genuine reviews by guiding happy patients to Healthgrades, Google, and more.
Intercept and recover unhappy patients by proactively reach out and addressing their concerns.
Understand exactly how your patients are thinking after they leave your urgent care center.
Monitor patient outreach efforts, understand performance breakdowns by provider, and much more.