Preliminary Data Suggests a Higher Patient Satisfaction with Telemedicine Vs. In-Office Visits for Primary Care & Urgent Care Patients

Telemedicine has become the only option for visiting a physician for a large number of patients during the current COVID-19 crisis. We at RepuGen have seen a substantial percentage increase in telemedicine treatments by our clients. We looked at the satisfaction data of telemedicine vs. in-office visits, and the preliminary data suggest that patient satisfaction with their telehealth visits was higher than compared to office visits for two of the three specialties.

Our Telemedicine Vs. In-Office Visits Patient Satisfaction Survey

In our survey, we compared the patient satisfaction level of telemedicine and in-office visits. We send a questionnaire to the patients who visited their healthcare providers in person or virtually through telemedicine. They had to rate their experience on a scale of 0-10 (10 = most satisfied). The questionnaire was sent through our proprietary software RepuGen and data was also collected through it.

We analyzed the data for three specialties, where the sample size was sufficient to give us a reasonable indication – primary care (472), urgent care (28), and pediatrics (15). The data shows that primary care and urgent care patients are highly satisfied with the telemedicine experience, both groups giving a score of 9.7 and 9.8, respectively. In the pediatrics section, there was a decrease in the patient satisfaction level of telemedicine visits when compared to in-office visits.

telemedicine vs in-office visits patient satisfaction level

Key Takeaways

Initial data suggests that patient satisfaction with telemedicine is on par with in-office visits. The satisfaction level varies by specialization, but in every case, it shows a broad acceptance.


We are cautious about these numbers because patient satisfaction depends on whether healthcare providers are meeting their expectations, which may be reasonably low, given the current crisis. “New Normal” has become a cliché during the current crisis, but telemedicine could become a significant portion of healthcare delivery even after the crisis is over. RepuGen is monitoring the incoming data and will share the trend on these and other specialties in our upcoming blogs.

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Ajay Prasad
Ajay Prasad

Ajay Prasad is the founder and CEO of RepuGen, a leading healthcare reputation management solution that helps practices grow through regular review generation, patient recovery, and retention. Ajay believes that providing clients with the opportunity to take control of their online reputation will improve patient experience and the overall success of the healthcare business. See how RepuGen can help you.