POSTED ON: Feb 27, 2020
According to a survey, patients are increasingly dependent on online reputation to evaluate healthcare professionals. Prospective patients now rely more on review sites like Google and HealthGrades to find healthcare providers. Improving your online reputation is not only great for your patient acquisition and ROI, but it also helps patients.
One important aspect of managing an online reputation is getting regular feedback from your patients. This will help you identify areas where your practice needs improvement. With a reputation management solution, you will be able to easily analyze patient feedback to find out the root cause of patient dissatisfaction and fix it to improve patient experience at your practice.
Monitoring your patient feedback and making the operational improvements will not only help you optimize your online reputation but also help your patients get quality care and improve patient experience at your practice.
76% of patients trust online reviews as much as recommendations from family and friends. Responding to negative reviews can help gain back the trust of existing patients and can also build trust with potential patients who come across these responses.
Managing your reputation by reaching out to unhappy patients shows that you care and are working to improve. This will help strengthen the patient-doctor relationship.
A process to monitor reviews through online reputation management software and prompt response are the two things that need to be in place for effective online reputation management. This can help in many ways.
Recovery of unhappy patients and retention of satisfied ones are of vital importance. This is done by the effective response at the earliest. If you are ready to address the problems and make changes, you can even win back unsatisfied patients.
Online reputation management is beneficial for both existing and potential patients. Responding to your current patients will ensure retention. Additionally, retained patients will turn into referrals and help promote your practice. Satisfied patients are one of the best advertisements.
Words like long wait-time, rude staff, etc. show that patients are facing administrative issues. Feedback on staff behavior will help staff pinpoint where they need to improve. In the long run, improved staff performance helps in increased patient satisfaction.
Healthcare organizations with a good online reputation and reviews will attract and retain more patients, leading to an increase in revenue.
Ignoring online reviews can be detrimental to your online reputation. A study confirms that about 82% of patients refer to online reviews while making decisions on healthcare. A negative online review of your practice can influence their decision.
For instance, if you fail to provide the expected care and experience to a patient due to any reason, and that unhappy patient posts a negative review about your practice on a review site, any potential patient referring to the review site will come across this review and decide to look for another practice. This situation may occur many times, which will affect your online reputation.
Healthcare reputation management helps improve your online reputation and presence by dealing with negative reviews, reaching out to happy patients for reviews, and responding positively and proactively to reviews.
Effective healthcare reputation management has the potential to benefit both healthcare providers and patients.
You should take a proactive approach to manage your online reputation to help enhance patient engagement, loyalty, trust, and experience, thus driving patient retention and acquisition.
Find out how you can start building your online reputation and improving patient satisfaction with RepuGen today!
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