Infectious Disease Associates of Tampa Bay

The Infectious Disease Associates of Tampa Bay is a group of medical professionals who specialize in diagnosing and treating infectious and tropical diseases. The team is dedicated to providing exceptional care and managing all types of infections, including the most complex tropical diseases.

Infectious Disease Associates of Tampa Bay, renowned for its expertise in conquering complex infections, faced a critical challenge in the digital realm. While their clinical excellence was unquestionable, their online reputation did not reflect this prowess. A 3.8-star average rating fell short of expectations in an era where patients increasingly rely on online reviews to guide their healthcare decisions. This discrepancy was particularly concerning given that 83% of patients require a minimum rating of 4 stars before considering a healthcare provider. This meant the practice was at a significant disadvantage, potentially diverting patients seeking specialized treatment to competitors with a seemingly stronger online presence.

To compound the issue, the practice had a limited online footprint. With only 107 patient reviews spread across 52 providers, Infectious Disease Associates of Tampa Bay struggled to create a comprehensive picture of their capabilities. This number was insufficient, especially considering that 71% of patients typically check at least 10 reviews before making a decision. In a world where patients often consult multiple review platforms before choosing a healthcare provider, this scarcity of online testimonials significantly hindered their ability to build trust and attract new patients.

Recognizing the critical role of online reputation, Infectious Disease Associates of Tampa Bay embarked on a strategic partnership with RepuGen. This alliance aimed to bridge the gap between the practice's exceptional care and its digital perception.

1. Fully Automated Review Management Process: RepuGen's automated system streamlined the collection of patient feedback through post-appointment surveys. This proactive approach allowed Infectious Disease Associates of Tampa Bay to address any patient concerns and cultivate positive online experiences.
2. Positive Review Generation: Infectious Disease Associates of Tampa Bay used RepuGen to encourage more patients to share their positive experiences online. This helped to improve their overall online reputation and attract new patients.
3. Online Reviews Monitoring and Alerts: RepuGen's system also provided constant monitoring of online reviews, ensuring timely responses to both positive and negative feedback. This dedication to open communication further strengthened trust with potential patients.
4. Improved Patient Satisfaction and Loyalty: By effectively addressing negative feedback and resolving patient concerns, Infectious Disease Associates demonstrated their commitment to providing high-quality care and building trust with their patients.

From May 6, 2020, to November 30, 2024, Infectious Disease Associates of Tampa Bay experienced a remarkable transformation in their online reputation with RepuGen. The practice achieved a 722% increase in patient reviews, rising from 107 to 879, while the average star rating improved by 18%, climbing from 3.8 to 4.5 stars.

Year-One Impact at a Glance

The first year with RepuGen delivered measurable improvements in both review quantity and quality.

1. Online reviews grew from just 23 to 81 in the first year with RepuGen.
2. The share of 5-star reviews rose from 43.5% to 82.7%, highlighting improved patient satisfaction.
3. 1-star reviews dropped sharply, from 26.1% down to 7.4%.
4. Average star rating increased from 3.5 to 4.6.

Sustained Long-Term Growth

The practice maintained strong momentum in the years that followed, with consistent growth in reviews and stable high ratings.

1. Reviews showed steady cumulative growth, reaching over 1,000 by 2025.
2. The average star rating improved and held consistently high, moving from 3.7 in 2019 to 4.6 in 2025.
3. This long-term trend reflects not just volume growth but also sustained improvement in patient perception.