Greater Maryland Pain Management

Greater Maryland Pain Management specializes in understanding both common and unique sources of pain. With expertise in non-invasive approaches to pain management, they have offices in Catonsville, Edgewater, Glen Burnie and various other Maryland locations.

Greater Maryland Pain Management, a trusted provider for those dealing with chronic pain, encountered a familiar issue faced by many healthcare practices: overlooking online review management. Despite their well-established expertise and compassionate care, the clinic's online presence was minimal, limiting their visibility to potential patients..

A 3.6-star rating, while respectable, fell short of the 4-star threshold that 83% of patients expect when considering a healthcare provider. In today's world, where patients increasingly rely on online reviews to guide their healthcare decisions, this subpar rating was a significant hurdle. This lack of online visibility made it difficult for the clinic to attract new patients and build trust within the community.

Furthermore, with only 112 reviews across their 65 providers, Greater Maryland Pain Management was operating in the shadows of a larger trend. A limited review count could foster doubts about the clinic's experience and patient base, potentially driving patients away. Patients often require at least 10 recent reviews to form a reliable opinion of a healthcare provider. This meant that the clinic's limited review count was a significant barrier to attracting new patients.

Recognizing the escalating competition in pain management, Greater Maryland Pain Management knew that to truly illuminate their expertise, they needed to shine brighter online. To optimize their digital presence, they partnered with RepuGen. This strategic alliance equipped the practice with a powerful toolset to not only capture patient feedback but also to strategically amplify their positive stories.

1. Easy Review Management Process: Post visit, RepuGen's system automatically processed the responses, identifying satisfied patients who were likely to leave positive reviews. The system then prompted these patients to share their experiences on review platforms. This process helped to increase the number of positive reviews and improve the practice's online reputation.
2. Service Recovery: Using RepuGen’s service recovery tools, the clinic quickly addressed negative feedback by reaching out to dissatisfied patients in real time. This helped resolve concerns efficiently, turning many negative experiences into positive ones and enhancing their patient loyalty..
3. Monitoring Reviews and Alerts: The RepuGen system tracks online reviews and alerts the team in real time so they can respond to new reviews promptly.
4. Review Site Collaboration: By seamlessly connecting their review site profiles with RepuGen, the practice enhanced their online presence and reputation across the internet.

From April 18, 2021, to November 30, 2024, Greater Maryland Pain Management saw remarkable results with RepuGen’s support. Patient reviews grew by 403%, increasing from 112 to 564 across multiple platforms. At the same time, the practice’s average star rating improved by 19%, climbing from 3.6 to 4.3 stars.

This transformation was not just immediate but also sustained, with measurable impact both in the first year and over the long term.

Year-One Impact at a Glance

The first year with RepuGen highlighted just how quickly reputation management can shift patient sentiment when feedback is managed effectively.

1. Online reviews increased from 33 to 91 (+176%).
2. The share of 5-star reviews rose from 60.6% to 84.6%, reflecting improved patient satisfaction.
3. 1-star reviews dropped from 24.2% to 14.29%, showing better patient issue resolution.
4. Average star rating improved from 3.8 to 4.4.

These changes laid a stronger foundation of trust and visibility for the practice, boosting patient confidence from the start.

Sustained Long-Term Growth

Beyond the first year, Greater Maryland Pain Management continued building momentum, with strong year-over-year gains.

1. Reviews expanded steadily, from 96 in 2020 (pre-RepuGen) to 681 by 2025.
2. Average ratings improved from 2.9 in 2016 to 4.4 by 2025, and have remained consistently high.
3. The practice solidified its online reputation, ensuring continued growth and a reliable presence in the pain management space.