5 Small Things that Make a Big Impact On Patient Experience In Healthcare

POSTED ON: Jul 31, 2023

5 Small Things that Make a Big Impact On Patient Experience In Healthcare Lauren Parr

5 Small Things that Make a Big Impact On Patient Experience In Healthcare

Did you know that improving patient personal and emotional experience can have a significant impact on healthcare outcomes? In fact, studies show that financially stable hospitals have high patient satisfaction ratings and  lower readmission rates, better patient outcomes, and increased revenue. The positive aspect is that improving the patient experience doesn't always demand costly investments or drastic overhauls. 

The Affordable Care Act (ACA) validates this fact and has put in place measures for doctors actions in order to  enhance their patient experience.ACA promotes positive interactions between healthcare providers and patients without imposing significant financial burdens or huge transformations. With this approach even small things and efforts made by doctors can contribute to a better overall patient experience. 

In this article, we'll explore five simple yet effective strategies to improve the patient experience that you can start implementing today. 

Small Things that Make a Big Impact on Improving Patient Experience

Let's explore the significance of small things and efforts in improving the patient's overall experience.

Patient Convenience

With busy schedules and competing priorities, patients appreciate healthcare providers who make accessing care efficiently easier.According to a survey over 223,000 healthcare consumers  around 51% of them consider convenience and access to care as the most crucial factors influencing their decision-making process while choosing a healthcare provider. 
In addition, simple conveniences like ample parking, public transportation access, and extended office hours can also contribute to a positive patient experience. 

When patients can effortlessly book appointments and access necessary care without unnecessary obstacles, it increases the likelihood of building trust and loyalty towards their healthcare provider. Ultimately, placing importance on patient convenience plays a crucial role in enhancing the overall patient experience and attaining improved health outcomes.

Personal Interaction and Communication

Patients who had more meaningful conversations with their providers were more likely to follow their treatment plans and have better health outcomes overall. The best healthcare services have solid patient-provider relationships; effective communication is crucial in building these relationships. 

The following small things listed below help improve patient experience through personal interaction and effective communication:

  • Make eye contact, actively listen, and show concern to enhance patient interaction.
  • Being present and engaged can convey to patients that their opinions and feelings are valued.
  • Clear explanations of medical conditions, treatment options, and procedures can help patients understand and adhere to their treatment plans.
  • Improved understanding of your patients can lead to better health outcomes and reduced healthcare patient costs.

Effective communication and personal interaction also encourage patient participation in decision-making for personalized care. Patient-provider solid relationships will help you quickly understand their needs, concerns, and preferences.

Financial Transparency

Enhancing patient experience in healthcare can be greatly influenced by promoting financial transparency. When patients have a clear understanding of the expenses associated with their medical care, they are empowered to make informed decisions about their treatment options and effectively prepare for the potential financial burden. This transparency not only aids in reducing the stress and anxiety often associated with healthcare costs but also contributes to an improved overall experience for patients.

Promoting financial transparency in healthcare not only boosts patients' confidence for healthcare providers but also builds trust. Patients who have access to transparent financial information are more likely to trust their providers and feel that they are being treated fairly. This, in turn, leads to improved patient satisfaction and loyalty.

Furthermore, it plays a crucial role in preventing surprise medical bills, which can be a significant source of frustration and financial burden for patients. By providing patients with clear and upfront information about the costs associated with their medical care, healthcare providers can minimize the occurrence of unexpected bills and enhance the overall patient experience.

Friendly and Helpful Staff

Friendly and helpful staff play a critical role in enhancing the patient experience. When patients are greeted with a warm and welcoming attitude, they feel more at ease and comfortable in the medical setting. The friendly staff can also help to alleviate any anxiety or concerns patients may have about their health or medical procedures. 

Moreover, helpful staff members attentive to patients' needs can provide them with the support and information required to make informed health decisions. Patients who are addressed properly by the staff are more likely to have a positive experience overall. Therefore, friendly and helpful staff definitely can be one of those aspects to help  improve patient satisfaction and loyalty.

Take Regular Follow-up

As a doctor, your patients trust you to provide the best possible care for their health. But what happens after they leave your clinic? 
Regular follow-up care is a critical component of healthcare that can make all the difference in a patient's experience and outcomes. It monitors a patient's progress and builds trust and loyalty between patients and providers.

Patients who received regular and personalized follow-up care are more satisfied with their overall care. Now, doctors often face challenges in follow-ups due to limited resources. Many of them are not even tech savvy, having time limitations due to which they can't personally deal with each patient. 

For a better patient experience, a seamless patient engagement platform is essential. By using this tool, you can gain deeper insights into your patients' healthcare perspectives, leading to an improved patient experience and building a loyal patient base. 


In healthcare, the smallest things can make the biggest difference. Personal interaction, friendly staff, patient convenience, financial transparency, and regular follow-up can elevate the patient experience to the next level. These changes may seem small, but their impact on patient satisfaction and loyalty is enormous.

Prioritizing patient experience is essential for you and all healthcare providers. It not only improves patient outcomes but also helps to build a positive reputation for the organization. 

By implementing these small changes listed above, you can show that your patients are valued and cared for, which will lead to greater patient loyalty and trust.

So, take a step towards improving the patient experience by adopting these small things having powerful impacts on your healthcare practice. 

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