Identifying patient issues as and when they occur is key to regaining their trust and turning them into loyal promoters. Asking patients about their experience and responding to their feedback are the stepping stones to successfully recovering their services.
What will you learn in this webinar?
- Introduction to Patient Service Recovery
- Benefits of Service Recovery Process
- Fostering a Culture of Service Excellence
- Guidelines in Service Recovery
About Our Speaker: Lauren Parr
Lauren Parr is the co-founder and Product Director at RepuGen, a healthcare reputation management software. She is highly involved in all things RepuGen; marketing, sales, product development, and much more and truly enjoys every aspect of it.
