The entire shift in focus was propelled by the consumer (patients) who clearly wanted better service and more choices. The shift was facilitated by non-traditional new market players with a focus on technology and new regulations to handle the players. This has had a disruptive effect on healthcare, especially providers. In the current scenario those who had digitized are faring better while the scramble to digitize is on.

In this eBook, you will learn.

• Role of CAHPS in selection of providers
• Leveraging Patient Data
• Understanding Feedback and relationship with Reputation Management