"The secret of crisis management is not good vs. bad, it's preventing the bad from getting worse"
This quote from Andy Gilman couldn't be truer when we speak of business reputation. In a time when 92% people trust businesses with a great star rating on their business online, managing your online reputation is not an option anymore.
If you ignore your customers, they lose faith in you and that is when they will never ask you for anything.
And what could be better to make you understand the importance of reputation management than these exceptional sayings from some of the legends.
"It takes 20 years to build a reputation and five minutes to ruin it. If you think about that, you'll do things differently." - Warren Buffett [Tweet]
"As a general rule, a reputation is built on manner as much as on achievement." - Joseph Conrad, The Secret Agent [Tweet]
"Reputation runs behind the current state of affairs." - Mason Cooley [Tweet]
"The most important thing for a young man is to establish a credit...a reputation, character." - J.D. Rockfeller [Tweet]
"Unfortunately, your reputation often rests not on your ability to do what you say, but rather on your ability to do what people expect." - Bryant H. McGill [Tweet]
"Reputation is an outcome; but it is also a valuable, strategic asset." - Andrew Griffin [Tweet]
"In a digitally connected world, a byte of data can boost or bite your brand."• Bernard Kelvin Clive [Tweet]
"Your brand is what people say about you when you're not in the room." - Jeff Bezos [Tweet]
"A good reputation is more valuable than money." - Publilius Syrus [Tweet]
"If people like you they will listen to you, but if they trust you, they will do business with you." - Zig Ziglar [Tweet]
"Your brand name is only as good as your reputation." - Richard Branson [Tweet]
"The reputation of a thousand years may be undermined by the conduct of one hour." - Japanese Proverb [Tweet]
"Gain a modest reputation for being unreliable and you will never be asked to do a thing." - Paul Theroux [Tweet]
"Failure is not fatal, but failure to change might be." - John Wooden [Tweet]
"The secret of crisis management is not good vs. bad, it's preventing the bad from getting worse." - Andy Gilman [Tweet]
"Don't worry when you are not recognized, but strive to be worthy of recognition." - Abraham Lincoln [Tweet]
"Ultimately as a leader, you're evaluated on how you interact with people. If you do it well, you develop a reputation as effective leader. If you don't, you develop a reputation for being a highly ineffective leader." - Douglas Conant [Tweet]
"What you get by achieving your goals is not as important as what you become by achieving your goals." - Henry David Thoreau [Tweet]
"If you are not making mistakes, then you are not doing anything. I'm positive that a doer makes mistakes." - John Wooden [Tweet]
"The growth and development of people is the highest calling of leadership." - Harvey S. Firestone [Tweet]
"We are all faced with a series of great opportunities brilliantly disguised as impossible situations." - Charles R. Swindoll [Tweet]
"It takes many good deeds to build a good reputation, and only one bad one to lose it."- Benjamin Franklin [Tweet]
"When you win, don't swagger. When you lose, don't sulk." - Rick Warren [Tweet]
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